What should your support tiers look like?

Seven inputs. Tickets per account, Tier 0 containment, the Tier 1 and Tier 2 headcount your volume implies and how much should reach engineering.

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Active accounts

Tickets per month

Tickets needing technical supportIntegrations, bugs, data and configuration

0%22%80%

Results appear here

Tickets per 100 accounts / month

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Tier 0 — AI / knowledge containment

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Tier 1 — general support

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Tier 2 — technical support

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Recommended structure

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Churn-related contacts

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Engineering escalations

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